Return Policy: Hygiene First, Satisfaction Always

At Sweetsmile.se, we prioritize the hygiene and safety of our products, which is why our return policy is designed with the utmost care for both our customers and the environment.

Return Eligibility:

1. Toothbrushes: Due to the hygienic nature of toothbrushes, all sales are final. We cannot accept returns of toothbrushes to ensure the safety and hygiene for all our customers.
2. Tongue Scrapers: Unopened tongue scrapers, with shrink wrap intact, can be returned within 30 days of purchase. Opened tongue scrapers, however, are not eligible for return due to hygiene considerations.

Why We Have a Limited Return Policy:

• Environmental Impact: E-commerce returns create significant landfill waste and carbon emissions. In the US alone, returns contribute to millions of metric tons of CO2 annually. By minimizing returns, we align with our commitment to environmental responsibility.
• Quality Assurance: We rigorously check the quality of our products before dispatch. Our detailed product descriptions and images on the site are designed to provide you with all the information you need for a confident purchase.

What If There’s an Issue?

• Damaged During Shipping: In rare cases where a product is damaged during shipping, please contact us immediately at elsa@sweetsmile.se. We are dedicated to ensuring you can fully enjoy your Sweetsmile products.

Encouraging Positive Change:

• If your product is not right for you, consider gifting it to someone who would appreciate it. This way, you’re not only spreading smiles but also helping us in our mission to reduce environmental waste.

Customer Satisfaction:

• We are here to assist you. If you have any concerns or questions about your purchase, please reach out to us. Your satisfaction and oral health are our top priorities.

Thank you for choosing Sweetsmile.se for your oral hygiene needs. Together, we can make a difference for your smile and our planet.